Cancellation & Refund Policy

At Aviaraja, we strive to offer a seamless and enjoyable experience for all our users. However, we understand that there may be times when you need to cancel or request a refund. Below are the terms and conditions regarding cancellations and refunds.

1. User Cancellations

Before Contest Begins: You can cancel your entry into any contest before it starts, as long as it falls within the cancellation window provided on the contest details page. Once canceled, the entry fee will be refunded to your account.

After Contest Begins: Once a contest has started, cancellations are not allowed, and the entry fee becomes non-refundable, as the results are based on live player performance.

2. Cancellations by Aviaraja

Low Participation: If a contest does not reach the required minimum number of participants, Aviaraja reserves the right to cancel it. In such cases, all entry fees will be fully refunded.

Technical Issues: In the event of technical problems, server issues, or other disruptions, Aviaraja may cancel the contest and issue refunds to all participants.

Rule Violations: If a contest is canceled due to violations of our Fair Play Guidelines or other rules, those responsible may forfeit their eligibility for a refund.

3. Refund Policy

Eligible Refunds: Refunds may be issued under the following conditions:

  • The contest is canceled by Aviaraja.
  • You cancel your entry before the contest begins.
  • An error occurs during billing or payment processing.

Refund Process: Refunds will be credited to your Aviaraja account, which can be used for future contests or withdrawn according to our withdrawal policy.

Non-Refundable Situations: Refunds will not be granted in the following cases:

  • Disqualification due to rule violations.
  • Losses resulting from player performance in contests.
  • Requests for refunds made after the contest has started or ended.

4. Withdrawing Your Balance

Making a Withdrawal: You can request a withdrawal of your account balance at any time, provided it meets the minimum withdrawal amount as stated on our platform.

Processing Time: Withdrawals are usually processed within 3-5 business days.

Fees: A small processing fee may apply to withdrawals, which will be displayed during the withdrawal process.

5. How to Request a Cancellation or Refund

Contacting Support: To request a cancellation or refund, please contact our support team at [your contact email]. Include your account details, contest information, and the reason for your request.

Review Process: Our team will review your request and respond within 24-48 hours.

6. Policy Updates

Aviaraja reserves the right to update this Cancellation & Refund Policy at any time. Updates will be posted here, and we recommend reviewing this policy regularly.

7. Contact Us

If you have any questions regarding this policy, please contact us at [email protected].